Terms of Service

1. Services Provided

ReplyEO COD provides automated WhatsApp messaging, 1-click Cash on Delivery (COD) order confirmation, 3-tier AI address validation, abandoned checkout recovery, 24/7 AI conversational customer support, and Shopify order tag management for online merchants.

2. Account Registration & Merchant Responsibility

To use ReplyEO COD, you must operate an active Shopify store and authorize our application via official Shopify OAuth. You represent and warrant that:

• You have full legal authority to bind the store to these Terms.
• You will provide accurate store information, including contact details and fulfillment policies.
• You are solely responsible for maintaining the confidentiality of your API keys and administrative access credentials.

3. Acceptable Use Policy & WhatsApp Compliance

ReplyEO COD relies on the official Meta WhatsApp Business Cloud API. You expressly agree to adhere strictly to Meta's WhatsApp Business Messaging Policies and WhatsApp Commerce Policies:

• No Unsolicited Spam: You may only message customers who have initiated an order, opted in, or submitted their contact details on your Shopify store.
• No Prohibited Goods: You must not use our software to promote or sell illegal goods, counterfeit items, narcotics, weapons, adult content, or any products prohibited by Meta or Shopify policies.
• Honoring Opt-Outs: If a customer requests to stop receiving WhatsApp notifications or asks for order cancellation, you must respect their request promptly.

Violation of Meta WhatsApp policies may lead to immediate suspension or termination of your account without liability on the part of ReplyEO.

4. Billing, Subscriptions & Overages

ReplyEO COD offers multiple tiers (Free, Starter, Pro, Scale, Enterprise Unlimited) and optional add-ons (such as the 24/7 AI Customer Support Bot):

• Free Plan: Includes 100 free COD orders per month forever. Extra orders beyond quota are billed at $0.01 per order.
• Paid Subscriptions: Billed on a 30-day recurring cycle through standard Shopify App Billing.
• Overages: Extra orders processed beyond your included plan quota are billed at the published overage rates ($0.0025 to $0.01/order). On the Unlimited plan ($35/mo), there are zero overage fees.
• Refunds: All payments are processed through Shopify. Refund requests are evaluated on a case-by-case basis in accordance with Shopify App Store refund guidelines.

5. Intellectual Property

All software, algorithms, user interfaces, branding, and proprietary AI address validation models comprising ReplyEO COD are the exclusive intellectual property of ReplyEO (replyeo.com). You are granted a limited, non-exclusive, non-transferable, revocable license to use the application solely for your internal eCommerce operations.

6. Limitation of Liability & Disclaimers

ReplyEO COD is provided on an “as is” and “as available” basis. While our platform achieves a 99.9% uptime SLA, we are not liable for:

• Temporary third-party outages on Shopify servers, Meta WhatsApp Cloud API, or regional telecommunications networks.
• Courier delivery failures, lost packages, or courier return fees incurred through third-party logistics providers (Trax, Leopards, CallCourier, etc.).
• Any indirect, incidental, punitive, or consequential damages arising from the use of our software.

7. Termination

You may terminate this agreement at any time simply by uninstalling ReplyEO COD from your Shopify admin panel. Upon uninstallation, your recurring charge is cancelled by Shopify immediately, and your automations will cease processing. ReplyEO reserves the right to terminate access if you breach these Terms or engage in fraudulent activities.

8. Governing Law & Contact

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which ReplyEO operates. For questions regarding these Terms: